I think I have had every possible interaction with Customer Support and it has been good. I got my first Pet Tagg on Tuesday afternoon, and had some problems getting it activated. With the help of customer support we got it up and running.
Once I had tested it, I ordered the next two days. The second tag activated with no problems. The third tag was dead. After a conversation with tech support, putting the third tag on the charger for a while, and a third conversation, it was determined that the Tagg didn’t charge.
They emailed me a shipping label, shipped a new Tagg, and it arrived today. It also activated with no problems.
I do need to charge two of the tags, but I’m going to rotate out so that Maggie, escape artist, always has a TAGG on her.
I will say between having cameras in the dog room, and the TAGGs on them, I feel more secure.
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