I have had two very different tech support experiences this week. Yesterday I was canceling an account for a client. I had to contact the company via a phone number, and I could hear at least three different people talking to customers in the background. I had to call three times – though I will give that one called me back – to get help. I spent over 45 minutes on the phone but finally got the account cancelled – I hope, the client had to respond to an email.
Today, I contacted Microsoft Billing, they had charged me twice – my fault – for an app. I was able to get to their support via online chat and they refunded the money in less than 5 minutes.
The second way is the way to do tech support. Of course, the first company makes it very difficult to cancel your account.
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