Office 2011 comes on my computer but I have to pay for it to use it. I have purchased Office 365 Home Premium for one year. I have it installed on 4 computers and took it off the old Vario to put on this one.
I had trouble installing Office 2013 before and don’t remember how I did it.
This time, I uninstalled the Office that was on the computer first. Then I tried to install from the website and got the lovely “something went wrong”. The Office 2013 Click to Run was still running.
I went to a chat assist and he couldn’t get it to work either. Both of us tried deleted the registry keys and running a fixit that was supposed to delete.
So here is what worked.
- Made sure that Office was uninstalled.
- Made sure that all directories with Microsoft Office in them were deleted.
- Made sure that all the registry keys with Microsoft Office in them were deleted.
- Ran the FixIt to delete Microsoft Office.
- Ran the program to delete all temporary files and clear out the Recycle Bin
- Turned off the Firewall.
- Made sure all updates were done and complete
- Did two complete shutdowns.
All things suggested by the different supports sites about this issue.
It finally worked.
Seemed a little bit like performing an incantation.
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