I’m ALL about customer service.
Today’s a really good example. Went to the McDonald’s down the street, and when I got to the first window, the gal there recited my normal morning order. “GOOD JOB!” or as we would say in dog training, “CLICK!”. I jokingly told her, finally got you trained.
If I can go through a drive through or go into a restaurant and get good service, you can bet I’ll be back. Lousy service, and you will never see me again. Greet me, it doesn’t have to be my name, and remember what I usually order, and you’ll get a good tip, a smile in return etc.
I feel the same way about my classroom. When I have a group of students, I’m all about them. I get irritated at interruptions, because I want to focus on my students, and what they are doing. I’m project based, so I get my kiddos in, give them instructions, then cut them loose to do their thing. I’m all about helping them achieve that’ days’s goal. I’m also all about grading and returning work promptly.
I was even about customer service long before I taught – my high school jobs were all customer service jobs – Krystal’s, McDonald’s, a grocery story. My college part time job was also about customer service – I worked for Kelly Girl and was a tutor.
So what brings this on?
Of course, a lousy customer service experience. I have a membership at a customer oriented business. They did something almost unforgivable and if they had a competitor, I would be completely out of there. When I complained, they said, “it’s not all about you”. Well, sorry, for the time frame I am at your business, it is. Especially when I am I paying for your time.
I still say customer service is extremely important for teaching, not matter what subject you teach. As a teacher, you need to stay focused on your student’s learning, and their needs both in and out of the classroom.
But it’s summer, and for a few weeks, it’s ALL about me.