{"id":164,"date":"2014-04-01T10:03:15","date_gmt":"2014-04-01T10:03:15","guid":{"rendered":"https:\/\/kweaver.org\/cs\/tech-support\/"},"modified":"2014-04-01T10:03:15","modified_gmt":"2014-04-01T10:03:15","slug":"tech-support","status":"publish","type":"post","link":"https:\/\/kweaver.org\/cs\/tech-support\/","title":{"rendered":"Tech Support"},"content":{"rendered":"<p>I have had two very different tech support experiences this week.&#160; Yesterday I was canceling an account for a client.&#160; I had to contact the company via a phone number, and I could hear at least three different people talking to customers in the background.&#160; I had to call three times \u2013 though I will give that one called me back \u2013 to get help.&#160; I spent over 45 minutes on the phone but finally got the account cancelled \u2013 I hope, the client had to respond to an email.<\/p>\n<p>Today, I contacted Microsoft Billing, they had charged me twice \u2013 my fault \u2013 for an app.&#160; I was able to get to their support via online chat and they refunded the money in less than 5 minutes.<\/p>\n<p>The second way is the way to do tech support.&#160; Of course, the first company makes it very difficult to cancel your account.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have had two very different tech support experiences this week.&#160; Yesterday I was canceling an account for a client.&#160; I had to contact the company via a phone number, and I could hear at least three different people talking to customers in the background.&#160; I had to call three times \u2013 though I will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-164","post","type-post","status-publish","format-standard","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/posts\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/comments?post=164"}],"version-history":[{"count":0,"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/posts\/164\/revisions"}],"wp:attachment":[{"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/media?parent=164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/categories?post=164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kweaver.org\/cs\/wp-json\/wp\/v2\/tags?post=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}