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The tech support people are courteous. I was freaked out by the fact that when I put the glucowatch in the reader port, and then pulled it out, the battery flew out and the watch reset.

So I called, it was after business hours, so I left a message. Got a call fairly early today acknowledging that it was a known feature of the watch, and shouldn’t be an issue. And that it would be easier to remove the watch for the port with the armband.

I called back, because I hadn’t asked about the reset issue, but I did figure out what was going on with that. The watch was new out of the box, and the onboard lithium battery hadn’t charged yet. When I left the watch alone for a couple of hours, I could get it out of the hardware port with no problem, even though the battery still flew out.

They confirmed during the call, that yes, the battery didn’t come charged, and that it would store results for 2 days without an external AAA battery.

That was reassuring.

Tech support means a lot to me. I would grade them higher with they had 24 hour tech support — Therasense seems to, and Animas does — though the tech support person calls you back within a few moments of you calling them.

I’ve had the watch on for 15 minutes and it’s already a tad itchy. I’m also afraid I don’t have it glued down good, but we’ll see.

One of the problems with the Glucowatch is price. Even at the new reduced price, the autosensors are $3.99 a piece. That’s a lot out of pocket, but I’m going to see in the insurance will pay for them if I like the watch.

They arrived today — though this time, didn’t have an invoice, which I need to have them reimbursed by my Flexible Spending plan. So I called and asked for a duplicate.

I’ve got the watch on and calibrating. I’ll let you know how things go.

I did fubar things, I had the straps and d-rings wrong, and my husband had to help me find a way to make it all work without disturbing the autosensor.

I’ll do better next time.

I’m going to do a “basal” test. I ate around 4:30, exercised, took off my temporary basal and plan to calibrate and then not eat again until tomorrow morning and see how things are going.

One thing that was freaking me out, was that when I pulled the watch out of the hardware port, the battery flew out AND it lost all it’s data.

I even left a message with tech support, about the battery flying out thing, which does bug me.

However, what is going on, is that the internal battery isn’t charged so it was losing the data. It’s charging now, and retaining data. I’ll leave it in Power Save mode all night, and maybe it will get charged.

Warning — you have to call a 1-800 number and answer a silly “test” to get a passcode to be able to use the Biographer.

It’s goofy.

I did pass, and I did get a passcode.

I have seen some of the training video. It’s well done.

I like the fact that they give you a card with an index, telling where each part begins.

Okay, I have a SERIOUS problem with this. When you fire up the program, you’re presented with a user id and password login. The login information should be on the CD case, not in the help file.

Oh well.

So far, I’m disappointed as there doesn’t seem to be a way to export data.

Oh well.

I’ll figure out a way.

I just added a new Glucowatch category — and will move the other entries on it to this category.

The software and watch arrived, the autosensors are due tomorrow evening.

I am currently installing the software.

It came in a box with a CD, and the CD case has a “quick install” and information on getting help for the CD. Personally, I like to keep the manuals to a minumum, so it’s okay for me. Heck, I rarely read anything but the quick install these days.

New computer users might want more.