The tech support people are courteous. I was freaked out by the fact that when I put the glucowatch in the reader port, and then pulled it out, the battery flew out and the watch reset.<\/p>\n
So I called, it was after business hours, so I left a message. Got a call fairly early today acknowledging that it was a known feature of the watch, and shouldn’t be an issue. And that it would be easier to remove the watch for the port with the armband. <\/p>\n
I called back, because I hadn’t asked about the reset issue, but I did figure out what was going on with that. The watch was new out of the box, and the onboard lithium battery hadn’t charged yet. When I left the watch alone for a couple of hours, I could get it out of the hardware port with no problem, even though the battery still flew out.<\/p>\n
They confirmed during the call, that yes, the battery didn’t come charged, and that it would store results for 2 days without an external AAA battery.<\/p>\n
That was reassuring.<\/p>\n
Tech support means a lot to me. I would grade them higher with they had 24 hour tech support — Therasense seems to, and Animas does — though the tech support person calls you back within a few moments of you calling them.<\/p>\n","protected":false},"excerpt":{"rendered":"
The tech support people are courteous. I was freaked out by the fact that when I put the glucowatch in the reader port, and then pulled it out, the battery flew out and the watch reset. So I called, it was after business hours, so I left a message. Got a call fairly early today […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[],"class_list":["post-3277","post","type-post","status-publish","format-standard","hentry","category-glucowatch"],"_links":{"self":[{"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/posts\/3277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/comments?post=3277"}],"version-history":[{"count":0,"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/posts\/3277\/revisions"}],"wp:attachment":[{"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/media?parent=3277"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/categories?post=3277"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kweaver.org\/diabetes\/wp-json\/wp\/v2\/tags?post=3277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}