I made a small mistake when I signed up Dulce for @VPI Insurance, I indicated that she had gone to the vet before I signed her up. Whoops. She had not. I didn't know that for sure until June.
I have her with the same coverage as Macy — basically the MAX, and I took her to the vet in May for a check up with no problems. Was reimbursed according to the schedule for the well-care visit. In the meantime, the vet and I decided that she hadn't been seen by a vet and we weren't sure which vaccines she had gotten, so was started an initial round.
Then one night we were in agility class, and she peed pink. Whoops, looked like blood. Took her to the vet the next day, and they found dark blood in the stool, but not in the pee, but did find an elevated white count and an ear infection.
We treated her for all of that, and then the problems with VPI began. They wanted all of her vet records. My vet set her records and I sent a statement to them telling them that I was mistaken and that Dulce had not seen a vet before I got in her May.
Still no word on reimbursement.
I finally got word via twitter than another letter was on the way so I called the 1-800 number to find out what they wanted. They wanted a statement saying I was mistaken when I checked the "had seen a vet in May". Even though I sent that in July, I faxed them another one. Now we wait again.
The good news is that they are reimbursing Macy appropriately for her ear infection and allergies. Also she is feeling loads better — more about that so I don't jinx us at the trial this afternoon, but we had two nice runs yesterday and lots of compliments.