Sort of related to my last post about being driving nuts.
The problem with the Campus Technology job is the sheer volume of information you have to deal with. When you go to new teacher training they give you a notebook full of stuff. Then you go to regular training and get more stuff. You also get stuff in email and stuff in the school mail, etc.
I have finally figured out how to organize it and it takes a scanner and One Note.
I had to go through and scan everything – next year I am going to insist they put this stuff on a website, though they probably won’t listen.
But now that I have, it’s cool …
Here’s a picture — I have sections for things like school information, TAC documentation, Outstanding TAC requests, Outstanding Inhouse requests, and Completed Requests.
When someone gives me a Tech support request via email, I print it to One Note, open in a new page. If I need to put in a ticket, then I put it in, screen copy the page, and paste it in there.
If they give me one on paper, I scan it in, create a new page and go on as above.
Any changes on the status, I just update it.
I can even group related requests:
Group related things makes the next tickets easier, as I can copy the information from the old tickets.
It is really making life easier!