My PC is broke

I had set aside money for a new PC from the curriculum work I did this summer. My first plan was to buy it during at the Microsoft Store at the Mall of America when I travelled to Duluth, but Microsoft announced that Windows 8 was coming out.

So I waited and purchased it at the “Holiday Store” in Frisco. Didn’t have a big selection, but I liked the Sony Vario they had. I have been traveling all over Dallas with it since I bought it, and haven’t had any problems. Until Friday. I had it in the living room on my computer desk and it had been working fine there.

I unplugged it and moved it to the dining room so my husband and I could both look at it and my husband noticed it had a crack across the screen. I didn’t really see it until I stood up, but realized that the left side of the screen wasn’t working. It’s a touch screen.

I have a Microsoft Assure protection plan and I went to take it back Friday but I couldn’t find the paper receipt and the people working the store couldn’t find their receipt. Well, actually had MOST of my receipt but not the important bar code.

I went back home and found it in a stack of paper in my office and scanned it again, so I do have the all important bar code now. The manager said she could find it in their computer but that the other employees didn’t have access.

The good news, is they are no longer a Holiday store (though it still says that on the Microsoft site), but they are a specialty store now). They still don’t have a repair center or an answer desk so they had to send it to Austin.

They are supposed to ship it back to the house when they are done with it. The manager thinks they will replace it.