The first delay in getting paperwork together on the pump, was caused by lack of communication. I was still in a — hmmm, do I want to do this stage … and do I want to do it now, or do I want to wait until January when we might get new insurance.
This was back in the beginning of July, so the school board hadn’t met etc.
Well, a few things happened in my life that let me know I wanted it NOW, but I hadn’t told the doctor yet. So he was sitting on the paperwork, thinking it wasn’t a priority.
Once I communicated with him and let him know that yes, I wanted to go ahead, NOW, he got on board and got with it.
So we submitted it and waited. For some reason, everything got to the durable equipment management company and they okayed it, and even recommended full payment. Well, Cigna hadn’t heard of it, and weren’t budging until they got their paperwork.
That all happened in the wrong part of the week, so more delay.
Very frustrating.
And the doctor had a feeling that Cigna wouldn’t approve from his knowledge.
However, the pump company person I was working with kept saying they would.