Some will recall that on Tuesday, I was denied service at the Café Brazil location in University Park on Central Expressway.
They reached out today and promised to fix the issue (of course, I’m trying again next Tuesday and will have their email with me). The letter was very gracious. I even went to their Carrollton location yesterday and they didn’t bat an eye at Dulce. I spoke to the person managing the store afterwards and told her the story. She wasn’t surprised, but was dismayed and said, “Yes, they were wrong”.
My agility instructor wondered why I went to the Carrollton location but I was craving their pancrepes (she agreed they were awesome, she eats them in a slightly different way), and I also didn’t want to trash an entire restaurant chain for one person’s actions.
Some advice: It always pays to act in a reasonable adult manner when you have a service dog issue. Sometimes it is hard, but you will win in the end (do you really want to do business with people who act that way). With any business reaching out to the manager is a good idea. I’ve had it pay off in the past. If the store manager won’t help, go over his head. Especially with chains. A good chain, be it a restaurant or any other business, doesn’t not want one person hurting the entire business and they will fix it.
Lane Bryant is fixed, after I had an issue over a year ago. I still don’t buy clothing there, but at least they didn’t bother us either way this time. I don’t know about Anna’s Linens, but since my husband works for Tuesday Morning and Big Lots is cheaper and closer, I haven’t bothered. I might though, just for the other service dog people (I did call the National Office and complain).
Another thing for businesses to remember: You do me and the dog right – we’ll be loyal customers. Ask Nordstrom.
Leave a Reply