Absolutely Crazy–Express Scripts has actually improved customer service and Pillpack has failed

I finally got back on an insurance that I am comfortable with – yeah, paying almost $400 a month, but full coverage.  I knew this and got ready for it in December.

Got my logins for the new plans, and went to set up PillPack again.  I even went so far to find out what drugs needed pre-authorizations and let them know that.

Now I know how to play this game.  Apparently PillPack doesn’t.  Also I will acknowledge that Express Scripts is probably playing their own form of passive aggressiveness.

Neithor of my doctor’s offices have received any of the pre-authorization paperwork.  I’ve had to move the three medications to Express Scripts mail order pharmacy.  Depending how the next few weeks go, we’ll see where the other ones go.

It’s going to be interesting.

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