One Touch Ultra Smart is sucking….

I took advantage of an Animas deal and got a One Touch Ultra Smart

Frankly I don’t know why they did that, as EzManager is so cool….

Here’s what I wrote in the feedback at the Lifescan site:

I just received your One Touch Ultra Smart meter from Animas Pump Corporation and I can sum up my experience with one computer science term, at the bottom of this message.

First, I am an insulin pumper and an experienced alternative site tester.

First, on on my first three tries I was unable to get a valid reading. Each time I got an error code 5. I did read the manual before attempting the first test.

I then called your 1-800 number and was on hold for over 5 minutes. Unfortunately I did not connect with anyone because I received a phone call.

I then called after the phone call and after going through your voice directed hell, after about 2 minutes got connected with help.

She was EXTREMELY PLEASANT and ID A VERY NICE JOB. She is the only pleasant part of my On Touch Ultra Smart Experience.

I do not like the user interface for the meter at all. It is awkward to have to enter the carbs/calories of food, and not useful at all not to have a ready made database of foods.

I haven’t done much else to the meter, but I will probably be shipping it back instead of the old Freestyle.

I’m very sorry to have to tell you this, but your meter SUCKS. Your desktop software doesn’t seem bad, but I won’t spend much time with it.