First, their pumps are really water tight. I really don’t have any qualms about spending a day out in the backyard in the pool. Of course, it isn’t happening in February, and I wouldn’t spend every minute in the pool, but I’ve been know to spend some time there. It’s in the shade a lot of the day. (We do live in Texas).
Second, every single person I’ve ever met who works for Animas is happy where they work. You hear it in their voice.
If you have a problem they fix it. The clip has broken off my pump twice — now I am tempted to buy a spare, because it always breaks on the weekend, first on Saturday, second on a Friday with a Monday postal holiday, so it does mean I’m without the clip for a few days, and I use my clip! And I haven’t been charged once.
Donetta — the local pump trainer is just absolutely wonderful! I cannot say enough about her.
Well, they have one issue. Their billing system is a bit strange. Don’t get me wrong, I get bills, I pay them and I get receipts. It’s just every time they send me a bill, every single transaction from day 1 is on it. I used to a bill that has last month’s balance, this month’s transactions, and the new balance.
And heck that might a good thing.