First, I will admit to some FUD (Fear, Uncertainly and Dismay) that they were bought by Abbott.
Here’s what I like about Therasense. If you call freaked out because your meter is acting weird, and you are a new diabetic, do they do not treat you like you are stupid. FYI: Lifescan did treat me like I was stupid when I couldn’t get their One Touch Ultra Smart to work — and I wasn’t a new user and I wasn’t freaked out. I went through 8 test strips to get one blood test to work. I do have a One Touch Ultra just in case something happens with Freestyle. (Long story, but Animas is handing out free Ultra Smarts). The secret — you can’t bleed to much with their meters and test strips.
The other thing about the Freestyle, is that the test strip doesn’t care if you don’t bleed enough or you bleed too much. If you don’t bleed enough, you have time to give it enough blood to make the meter happy — yeah the blasted things are vampires.
Every single dealing I’ve had with Therasense Freestyle has been cool. Well, they don’t do email as well as I would like, but they do phone really well. (I have trouble with doing phones since I’m a classroom teacher who has students from 8:00 – 4:00) The good news, is they do phone outside that window.