I have been having problems with UPS deliveries for years. This week was the absolute worse.
In an attempt to get my diabetes devices and supplies, UPS has screwed up numerous times and I have used numerous solutions. This is especially true with Next Day Air shipments.
I would say that only half of the time do Next Day Air shipments actually arrive before noon. This was a problem several years ago when I was trying to get a new insulin pump delivered to my school. They either miss the time entirely or they deliver to the wrong person. Even signature required, they don’t care who signs it, they just want a signature.
UPS has even screwed up delivering to an attended mail depot! One of the cases of delivery to the wrong place.
I’ve decided that the only solution is to have every single page held at the UPS office and going to pick it up myself. Very inconvenient.
Here is what brought it to a head. Last Saturday, I was receiving a CGMS transmitter, Next Day Air.
Got up before 9:00 am, started watching the tracking, and the UPS truck would come within a few houses, and then go off somewhere else. It was stuck in one spot for several hours (must have been lunch). I called customer service as 1:00 pm, interacted with UPS customer service at about the same time and they assured me it would arrive by 7:00 pm (6 hours late) even though they couldn’t get ahold of the facility. Finally at 6:30, I call customer service again with 30 minutes of wait time, and he can’t find anyone at the facility. While I’m on the line with him, the package gets marked “First Delivery Attempt”.
Oh, the driver hasn’t been by the house.
I’ve tried to get ahold of someone at UPS about it ever since with no success – because the driver lied about the delivery attempt.
We won’t even talk about the delivery from Nordstrom that was marked damaged and then was never seen again.
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