My pump came .. but

I got up, went to my swim class (at 6:15), then came home, got dressed and did my morning errands.

I was done and I get a push notification that the pump has been delivered and headed for the attended mailbox I use for packages.

The weird part is that it was signed for by AB.  Really?  There are three people who sign for packages there, and none of them would have signed anything close to AB.  Sure enough it's not there.

So if front of Sue, who was working that day, I called UPS.  They give me grief that it is addressed to Dallas, not Farmers Branch — hello, we share a zip code.  There are no duplicate addresses etc.  I also tell them the urgency of the delivery.

They tell me there are looking into it and put me on hold. After several minutes I get disconnected.  Sue makes me call back and they tell me that they will get back within the hour.

Hour passes, and they say they are still looking for it and that will have to send the driver back to find it.

I go eat lunch next door to the mail store, still don't here anything so back to the house and get on the computer to chat.  They tell me they are still looking into it — we're on hour 3 now.  The chat disconnects.

Next I call Medtronic.  They see its delivered, and they call UPS.  About 10 minutes after I get off the phone with them, I get an email that the pump has been delivered from the mail store.  I head over to pick it up and tell Medtronic its here.  While I'm on the phone with Medtronic, UPS calls, and I put them on hold.

While talking to the Medtronic customer support, I open the box and check everything is as it should be — it is.  UPS is still on hold.

When I get off with Medtronic I switch over to UPS, in front of Sue, and they tell me its a new driver and he took it to the wrong place and had to get it back.  Sue asks for the phone and tells the supervisor, that no, the driver told her it was lost in the truck.

Anyway, new pump is now programmed and working.  Old pump is on its way back to be refurbished for the next person who jumps in a pool without thinking.