Though my insomnia counselor thinks I should avoid these confrontations, last week’s incident has gone well for me.
If you remember, I was first seated in a “handicapped” area of the restaurant, and then refused service because I have Dulce with me. At the time, she was wearing a vest clearly labeled “Service Dog”
The person who asked me to leave demanded that I show proof that she was a service dog (not allowed by ADA and by State Laws).
I contacted the customer service department of Café Brazil and they promised to follow up. They also sent me a gift card, with an amount on it that the server had never seen before.
I did go to a different restaurant – the server did not acknowledge in any way until I mentioned her. Exactly what we want people to do. He did say her he had heard about the incident and was glad that the other restaurant was correct. He was also blown away on the amount on the card (and the tip I left).
The insomnia counselor thinks this stress is bad for my health and that I should have produced the paper work. I do have a card that I had made by an online service for something like $5 but I feel funny producing it.
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