I was talking with some old friends today about Dulce as a service dog and I realized that how businesses treat us has been really influencing my purchasing decisions.
It has come out of my mouth twice now:
“You know who treats her the best: restaurants and Nordstrom’s”
Now we don’t go to a lot of restaurants, but when we do, they always treat her well. She has been invited to stay for the evening and do clean up at several places <smile>. Once, an employee got a little too into my face (an El Chico’s), but I felt like it was in a good way. Most of the time, when people have a lot of questions, I find out they have a family member who could use a dog.
Only one employee at Nordstrom’s has looked at her oddly and it wasn’t OURs, it was at Stonebriar, and we were passing through to get to the Microsoft store.
Our Nordstrom’s, the Galleria, treats her exactly right, talking about her, not to her, and ignoring her for the most part. That’s exactly the right attitude to take with a service dog. Asking if they need water is great, but I have taken care of her already.
And I have not purchased anything at Lane Bryant’s since the debacle even though the district manager fixed the problem.
Its customer service people. And the way to handle the situation – ignore her. Like they do at Subway.
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