Had lost a lot of confidence in Animas as a support company because of their snafu’s in August. I was set up for EzReorder, and it didn’t happen. When I discovered it, and tried to call them, was on hold forever, left a call back number after about 20 minutes, and didn’t get a call back.
Finally got ahold of them a week later, which would have been A DISASTER if I wasn’t a planner and wasn’t a bit ahead on supplies.
I’ve also had some trouble getting through when needing some technical support, so have been a bit snarky.
Today, my meter failed, and my phone call to Animas was answered almost immediately. I thought about waiting, but decided that they need to have justification to have people available on Christmas day, and that they probably needed something to do.
However, I haven’t gotten through to meter support. I’m getting a Error 1, call Customer Service SC 8 and can’t use the meter.
And meter support called about an hour after I talked with Animas, and not only are sending me a new meter but a new case (since I asked and Dulce had chewed on the old case).
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