I started getting Senor Errors on Friday morning. Didn’t think much of it, as I was at the end of the life of the current sensor. It’s the first I’ve had since the beginning of my first box. However, I got another sensor error at lunch today, and decided I needed to call customer support about it. However, I was at lunch with friends, wanted to get my nails done for the next weeks AND knew I needed to be near the “blue thing”.
So I waited until I got home.
Nice friendly service. Everything checks out, we decided that we would toss this sensor and that she would send me two new ones. Have no clear what caused the problem but reviewed the rules, and put a new sensor in. I’ll need to put a tad more insulin in their cartridge I’m sure.
Impressed I wasn’t put on hold for someone to call me back. (That was Animas on the weekends). Was overall very favorable impressed with the whole customer support experience.
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