Medco

I’ve been going along for months, using Medco for all of my scripts when they go and throw a wrench in the works.  The second most important drug for me, is Protonix and I noticed that I was almost out of Protonix.  No renewal notices have shown up though. 

So I took a look at the Medco site, and it was filled on September 22, and the system says it’s eligible for refill on February 08.  Okay, so I did the math and it’s supposed to be refilled on December 22, not February 8!  Not only that, but this week is Christmas week and next week is New Year’s so that the chances that it will be refilled in the next two weeks is slim to none. 

So I email Medco and tell them the problem with the dates.  I get an email back telling me that it is eligible (I knew that) and how to get a script (I knew that too).  Nothing about the problem on the dates.

So I email them back and tell them about the date thing again.  This time they tell me that the doctor hadn’t called in the refill and here’s one to refill it (yeah, I knew both of that too).  Again nothing on the dates.

So on the third email I wrote in all caps do you even bother to read these, and wow, they did.  Probably won’t fix their software but I’ve already seen some indicators that they don’t hire the sharpest programming crayons in the box.

I also think I know why they are notifying me that the script is changed — a generic is coming out — post coming.