Why the Animas Sale is making me nervous

First, I worry a lot. I get it honest. For example, I spent the last few days worrying that my DOTC agility entry wouldn’t get in. It’s a trivial thing, but we only go to a few agility trials a year — just the ones in the local area. Plus they have increased the entry limits, so I shouldn’t worry any more. But I do. First, I’ve screwed up my entries before, and have gotten the wrong address on the envelope. I do that about once a year. There is also the opportunity to mail the entry too early.

But about Animas.

I like dealing with a small company that is committed to one product. For example, Therasense was great. All of their employees cared, the few times I’ve talked with them. Before Abbott bought them, I dealt with customer support about 3 times. I will admit I’ve only dealt with Abbott customer support once, but I wasn’t super impressed at the time. Maybe they are better now.

And maybe Animas won’t change. That’s what I am hoping for, but I haven’t been impressed by the diabetes support by the large companies. I also have not been impressed by the Lifescan meters. But I am going to give both the One Touch and the One Touch Ultra another try when I see my CDE on Tuesday.

Comments

2 responses to “Why the Animas Sale is making me nervous”

  1. Sandra Miller Avatar

    Kathleen, I’m nervous as well. One of the reasons I wasn’t too fond of the Minimed pump was that I’d heard customer service was not as stellar after the company was bought out by Medtronics.
    But I must say, we’ve been using the Lifescan One Touch Ultrasmart for over a year now, and have never had a problem.
    I guess we’ll just have to see what the new year brings.

  2. Sandra Miller Avatar

    Kathleen, I’m nervous as well. One of the reasons I wasn’t too fond of the Minimed pump was that I’d heard customer service was not as stellar after the company was bought out by Medtronics.
    But I must say, we’ve been using the Lifescan One Touch Ultrasmart for over a year now, and have never had a problem.
    I guess we’ll just have to see what the new year brings.

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